Skype Extras Menu Disabled

(Updated April 14, 2009: If you have this problem then in most cases you can fix it by downloading the latest full installer for Skype. If this doesn't help please get in touch and we'll do what we can to help you fix it.)

(Updated April 16, 2009: While you're reinstalling make sure that you click the Options button on the first page of the installer and select the Extras Manager. See the screenshots below if you're not sure where this is. Thanks to the anonymous commenter who pointed out this tip.)

(Updated April 22, 2009: Skype has released a hotfix to 4.0.0.225 today. One of the bug fixes listed is Extras Manager was not installed to some users so if you're still having a problem with Extras try grabbing the latest version.)

If you recently upgraded Skype you might notice that the Extras menu (Tools -> Extras) is disabled or greyed out. This is because Skype 4.0.0.215 does not include the Extras Manager if you update without downloading the full installer. Without Extras Manager you can't install new Extras or manage any existing Extras.

Skype released an update to fix this problem yesterday:

We've released a hotfix to Skype 4.0 for Windows.

This update resolves the problem in the previous release of Skype 4.0 (4.0.0.215) which prevented the Skype Extras Manager from being installed .

We recommend that everyone upgrades to the new build.

You can check the version of Skype you have installed by choosing About Skype from the Help menu. If you have 4.0.0.215 installed you should upgrade to fix this problem.

Skype Installer Options

If you are having problems accessing Skype Extras try clicking the Options button on the first page of the installer (click each screenshot for a larger view):



For a fresh install make sure that the Install Skype Extras Manager option is selected:



When reinstalling make sure Update Skype Extras Manager is selected:



If the Extras Manager option isn't available then the installer you downloaded does not contain the Extras Manager. Try downloading the Skype installer again.

After installing pick Options from the Tools menu on the main Skype window. Select the Advanced page and make sure that Automatically start Extras is selected:



If you needed to enable this option then exit and restart Skype to load Extras Manager.

posted by Rob on Thursday, March 19, 2009

9 comments | links | bookmark & share |

Comments

 

Upgrading to latest build did not solve the problem - I still have "Extras" menu item disabled.
Using Win XP SP3

By  Anonymous, at April 4, 2009 10:06 AM  

 

Did you upgrade from the Skype client or from the website? The current version (4.0.0.224) shows the extras menu correctly. Try downloading the latest full installer from http://www.skype.com/go/getskype and see if this fixes the problem. If not, or if anyone else has the same problem, please open a support ticket at http://www.cucku.com/submit_ticket.aspx and we'll help you.

By  Rob, at April 4, 2009 10:39 AM  

 

A further update - I just helped someone with this problem and it appears that some downloads do not include the Extras Manager. If you still have this problem try installing Skype from the following URL:

http://www.skype.com/go/getskype-full

By  Rob, at April 6, 2009 3:05 PM  

 

nothing helped!

By  Anonymous, at April 14, 2009 10:55 AM  

 

Please see the update above - if the latest full installer doesn't work for you then get in touch using the link at the top of this post and we'll try to help.

By  Rob, at April 14, 2009 11:33 AM  

 

When re-installing, you have to be sure to select "Options" on the initial install page.

By  Anonymous, at April 14, 2009 1:00 PM  

 

thanks a ton

By  rosy, at July 29, 2009 7:02 AM  

 

Thank you so much! :-)

By  younic, at October 23, 2009 2:09 PM  

 

very good thanks

By  yosanly, at December 9, 2009 9:55 PM  

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